1. Our 30-day returns promise
We hope you love your Verlee order. If an item is not right for you, you may request a return within 30 days of receiving it. This returns promise is in addition to, and does not affect, your statutory rights under UK consumer law.
2. Return eligibility
To be eligible for a return, an item must be:
- unworn, unwashed and unused, other than being tried on with reasonable care;
- free from marks, odours, pet hair, make-up or other damage;
- returned with all original tags, accessories and packaging; and
- accompanied by your order number or another valid proof of purchase.
For hygiene reasons, we cannot accept a return of underwear, intimate garments or sealed hygiene products once the protective seal has been removed, unless the item is faulty. Gift cards, personalised items and products clearly marked as final sale are also non-returnable, except where required by law.
3. How to start a return
- Contact our customer care team through the contact page or email rl@lgd-performance.fr, quoting your order number and the item you wish to return.
- Wait for the return instructions and return address before sending your parcel.
- Package the item securely and retain your proof of postage until your return is completed.
Please do not send a return to an address shown on a parcel without first contacting us.
4. Return postage
You are responsible for return postage costs when an item is unwanted or the wrong size. We recommend using a tracked service, as the parcel remains your responsibility until it reaches the return address. If an item is faulty, damaged on arrival or different from what you ordered, we will cover reasonable return costs or provide an appropriate alternative.
5. Refunds
Once your return is received, it will be inspected. If approved, your refund will be sent to the original payment method. We aim to process approved refunds within 10 working days. Your bank or card provider may require additional time before the funds appear in your account.
Original delivery charges are not normally refundable. If you cancel an entire eligible order under your statutory cancellation right, we will also refund the least expensive standard delivery charge offered at the time of purchase.
6. Bundles, gifts and promotional offers
When an order includes a multi-buy discount, bundle or free gift, the full offer must normally be returned to receive a full refund. If you keep part of the offer, the refund may be recalculated using the standard price of the items retained. Any free gift linked to a returned qualifying purchase must also be returned unused.
7. Exchanges
The quickest way to secure another size or colour is to return the original item and place a new order. If we offer a direct exchange in your market, our customer care team will confirm the available options.
8. Faulty, damaged or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if anything is faulty, damaged or incorrect. Include your order number and clear photographs where relevant so that we can resolve the issue promptly. Your legal rights in relation to faulty goods are not limited by this policy.
9. Your statutory cancellation right
If you are a UK consumer buying online, you will generally have 14 days after receiving your order to tell us that you wish to cancel, followed by a further 14 days to return the goods. Certain exclusions apply, including sealed hygiene products once unsealed and personalised goods. To exercise this right, send us a clear statement through our contact page.